Reflections

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Contact me at jack at jackeapen dot com or +91-9946295696

• Technically sound and enthusiastic professional with 9years of experience in knowledge management, e-learning, digital libraries and information services
• Passionate about innovation and harnessing new-age technologies for knowledge advantage of organizations
• Experience in conceptualizing and executing knowledge sharing programmes to link people-to-people and people-to-content
• Experience in setting up and maintaining open source software-based e-Learning portals, wiki portals, content management systems, information gateways, and library and information centres
• Expertise in Moodle, Mediawiki, WordPress, Joomla

PROFESSIONAL EXPERIENCE

Since May 2006- Sr. Knowledge Management Executive with SunTec Business Solutions, Trivandrum

Organization Profile:

SunTec is a pioneer in providing relationship-based transaction pricing and billing solutions to telecom and banking majors

Key Deliverables as Sr. KM Executive:

• Support development and implementation of the KM strategy of the organization
• Lead various knowledge management programmes, which includes knowledge creation, knowledge sharing and knowledge assessment
• Capture project experience in the form of best practices and lessons learned
• Coordinate content creation and management of e-learning portal

 

 Significant Highlights:

• Lead and implemented a variety of knowledge management programmes in the organization
• Setup a Learning Content Management System (LCMS) for supporting employee learning
• Set up a wiki portal for promoting collaboration and knowledge exchange
• Lead the internal certification activities to assess and stamp employee knowledge

November 2004 to March 2006- Library & Website Management Specialist

With UHRC, New Delhi

 

Organization Profile:

 

Urban Health Resource Centre is the nodal agency for implementing US Agency for International Development’s (USAID) urban health programmes in selected Indian cities and harnessing that knowledge to develop replicable programme models for other similar places

 

Key Deliverables as Library & Website Management Specialist:

• Enable UHRC staff and partners by providing right access to knowledge resources
• Place UHRC as the key knowledge provider in the areas of urban health and related topics

 

Significant Highlights:

• Setup the library and information centre exclusively on urban health and related topics
• Set up UHRC website at http://www.uhrc.in/ to augment UHRC’s knowledge and experience sharing across globe
• Developed Urban Health Gateway, a web-based subject gateway. Urban Health Gateway is featured in the UNESCO-report Open Access to Knowledge and Information : Scholarly Literature and Digital Library Initiatives -South Asian Scenario

November 2002 to September 2004- Information Officer with HelpAge India, New Delhi

 

Organization Profile:

HelpAge India is the leading non-governmental organization working for the betterment of disadvantaged senior citizens

 

Key Deliverables as Information Officer:

• Support R&D function of HelpAge India
• Manage the information centre and provide support services to internal and external researchers and social workers

Significant Highlights

 

• Automated the library and information centre

 PUBLICATIONS 

• Managing Information Sources on the Internet Using WebBiblio Subject Gateway System in Perspectives on Knowledge Management (2008). Edited by I V Malhan and Shivarama Rao K. The Scarecrow Press, Inc.

• WebBiblio Subject Gateway System: An Open Source Solution for Internet Resources Management- in Proceedings of the National Convention on Library and Information Networking (NACLIN, 22nd-25th August 2005), Bangalore. DELNET  

ACADEMIC CREDENTIALS

 

• 2002: Associateship in Information Science, an advanced level post-graduate course (equivalent to Master of Information Science) from National Institute for Science Communication & Information Resources (formerly INSDOC), New Delhi with First Class (68%)
• 2001: M.Sc. in Physics from School of Pure & Applied Physics, Mahatma Gandhi University, Kerala with First Class (60%)
• 1998: B.Sc. Physics from Mahatma Gandhi University, Kerala with First Class (82%)
• 1995: Pre-degree from Mahatma Gandhi University, Kerala with First Class (80%)
• 1993: Matriculation from Kerala State Board with First Class (90%)  

IT SKILLS

• Conversant with open source software applications based on PHP and MySQL
• Good working knowledge of Windows and Linux
• Good working knowledge of Microsoft Sharepoint

 

PERSONAL DETAILS

Date of Birth                   :           31^st May 1978

Current Address              :           208, Gandhi Nagar, Vazhuthacaud, Trivandrum, Kerala- 695 014

Permanent Address         :           Charummoottil House, Niranam P.O., Tiruvalla, Kerala-689 621

Nationality                     :           Indian

Linguistic Abilities            :           English, Malayalam and Hindi

Marital Status                 :           Married

Trivandrum                                                                                                                   Jack Eapen C